Home Interactive Solutions Add-Ons Cash Recycling Self-Service Coin Total Service Solution Other Solutions Support Contact Us



What is Encompass?

DBE is rising up to meet the needs of today’s changing ATM and ITM environment. Using our 50 years of service experience, we have created a solution that will combine your hardware maintenance and software subscription with today’s latest remote technologies to offer superior support and uptime as well as compliance with current regulations.


Features Include


Software Distribution

  • Upgrade, patch, bug fix, and more

  • Provides reporting of latest patches for compliance purposes




Command and Control

  • Execute scripts, commands remotely on any ATM




Remote Management

  • RMM Agent allows remote access for troubleshooting terminal resources

  • Augments on-site field technician visits with remote maintenance and upgrades

  • Retrieves diagnostics logs, initiates power-fail restarts, and isolates and resolves routine problems or soft failures without any expensive FLM site visits.








  • Collect hardware, software (e.g. OS, applications) and peripheral information that impacts fleet management costs




Dashboard View

  • Access to Fleet performance statistics





Future Features

  • Electronic Journal storage and retrieval

  • Realtime monitoring and incident management

  • Marketing campaigns

  • Whitelisting software deployment

  • Real time backup







As part of the onboarding process, each terminal will need an agent loaded and configured to communicate with Encompass. A technician will visit each ATM, install, and configure the agent and test communication.

Frequently Asked Questions


Q: Can a patch take the ATM out of service?

A: We test every patch on every ATM. In the unlikely event that a patch takes an ATM out of service, we can roll back the patch to restore the ATM to service.


Q: How does the Device connect to Encompass?

A: We install a small Windows-based agent on your ATM. The agent communicates Outbound only to the IP address & port specified, or alternatively we can utilize a VPN connection from the branch to our data center.


Q: Where is the data going?

A: DBE has partnered with a best in class data center here in the Midwest to host our system. They are SSAE, PCI-DSS, and Safe Harbor certified.


Q: Do I have access to the system?

A: Yes, there is a standard customer dashboard that will show you the status of your fleet.


Q: Who is managing the system?

A: DBE is the only provider in the Midwest who owns and operates the solution they are providing. This means you will experience the same dedication to customer service you have come to expect from DBE.

Des Moines (HQ)

10513 Buena Vista Ct Des Moines, IA 50322

Phone (515) 254-1122

Fax (515) 254-0299

Olathe Office

1355 N. Winchester St. Olathe, KS 66061

Phone (913) 829-6300

Fax (913) 829-6141

Omaha Innovation Lab

6520 S 118th St Omaha, NE 68137

Phone (402) 557-0956

Peoria Office

7206 N Terra Vista Dr Peoria, IL 61614

Phone (309) 692-4336

Fax (309) 692-4643

Rockwall Office

1930 Alpha Dr | Suite 300 Rockwall, TX 75087

Phone (972) 772-5040

Fax (972) 772-6052