Home Interactive Solutions Cash Recycling Self-Service Coin Total Service Solution Other Solutions Support Contact Us

 

dbe_banner

What is Encompass?

DBE is rising up to meet the needs of today’s changing ATM and ITM environment. Using our 50 years of service experience, we have created a solution that will combine your hardware maintenance and software subscription with today’s latest remote technologies to offer superior support and uptime as well as compliance with current regulations.

 

Encompass
Features Include

 

Software Distribution

  • Upgrade, patch, bug fix, and more

  • Provides reporting of latest patches for compliance purposes

 

software

 

Command and Control

  • Execute scripts, commands remotely on any ATM

 

software

 

Remote Management

  • RMM Agent allows remote access for troubleshooting terminal resources

  • Augments on-site field technician visits with remote maintenance and upgrades

  • Retrieves diagnostics logs, initiates power-fail restarts, and isolates and resolves routine problems or soft failures without any expensive FLM site visits.

 

 

 

 

software

 

Inventory

  • Collect hardware, software (e.g. OS, applications) and peripheral information that impacts fleet management costs

 

software

 

Dashboard View

  • Access to Fleet performance statistics

 

 

software

 

Future Features

  • Electronic Journal storage and retrieval

  • Realtime monitoring and incident management

  • Marketing campaigns

  • Whitelisting software deployment

  • Real time backup

 

 

 

 

software
Onboarding

 

As part of the onboarding process, each terminal will need an agent loaded and configured to communicate with Encompass. A technician will visit each ATM, install, and configure the agent and test communication.

onboarding
Frequently Asked Questions

 

Q: Can a patch take the ATM out of service?

A: We test every patch on every ATM. In the unlikely event that a patch takes an ATM out of service, we can roll back the patch to restore the ATM to service.

 

Q: How does the Device connect to Encompass?

A: We install a small Windows-based agent on your ATM. The agent communicates Outbound only to the IP address & port specified, or alternatively we can utilize a VPN connection from the branch to our data center.

 

Q: Where is the data going?

A: DBE has partnered with a best in class data center here in the Midwest to host our system. They are SSAE, PCI-DSS, and Safe Harbor certified.

 

Q: Do I have access to the system?

A: Yes, there is a standard customer dashboard that will show you the status of your fleet.

 

Q: Who is managing the system?

A: DBE is the only provider in the Midwest who owns and operates the solution they are providing. This means you will experience the same dedication to customer service you have come to expect from DBE.

10513 Buena Vista Ct Des Moines, IA 50322

Phone (800) 373-3000

Fax (515) 254-0299